How to hide an incident state (canceled) from the list view?

[Jesus Nava]

Hello experts, please I need your help, how can I hide the choice canceled from the "state" dropdown from the list view?

Thank you

[Palak Gupta]

okay, then you can write onCellEdit client script to achieve that.

[Abhay Kumar1]

Hi, You can use below client script, function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; if (newValue == "take value of cancel") { alert("You cannot change the state to Closed from the list view."); saveAndClose = false; } callback(saveAndClose); } Hope this will help.

[Jesus Nava]

Hello Abhay, I have this:

Field Name: cancel

function onCellEdit(sysIDs, table, oldValues, newValue, callback) {
  var saveAndClose = true;
 //Type appropriate comment here, and begin script below
 if(newValue == '8'){
    alert("You cannot change the status from the list view"),
    saveAndClose = false;}
 }
 callback(saveAndClose); 

but now from the list view that field is uneditable, am I doing something wrong?

[Palak Gupta]

Hi @Jesus Nava 

May I ask why are you taking field name as "Cancel"?

Regards,

Palak

[Jesus Nava]

Sorry my bad, the field name I selected is State, not Cancel