How to hide an incident state (canceled) from the list view?

Jesus Nava · ‎07-01-2022

Hello experts, please I need your help, how can I hide the choice canceled from the "state" dropdown from the list view?

Thank you

Abhay Kumar1 · ‎07-04-2022

@Jesus Nava same script i have used & tested , able to edit on list view and change any state except cancel, working code on my PDI

function onCellEdit(sysIDs, table, oldValues, newValue, callback) {
var saveAndClose = true;
if (newValue == 😎 {
alert("You cannot change the state to Closed from the list view.");
saveAndClose = false;
}
callback(saveAndClose);
}

View solution in original post

Palak Gupta · ‎07-01-2022

Hi there!

Do you want to hide this drop down value only for list view or also for form view?

Regards,

Palak

Jesus Nava · ‎07-01-2022

Hello Palak,

I already hid it from the form view using a UI policy but cannot find a way to hide it from the list view,

Regards

Palak Gupta · ‎07-01-2022

Hello,

If you don't need "Cancelled" option you can make this choice as "Inactive-true" for incident table record.

Jesus Nava · ‎07-01-2022

is there a way just to hide it from there? the issue is that if I set it as inactive it will also be inactive in the form, I just need to hide it from the list view

Regards