How to Hide Attachements, Description and Notes for incidents assigned to Edge Support

[nameisnani]

Hi Team , 

can anyone please help me on this requirment . 

How to Hide Attachements, Description and Notes for incidents assigned to Edge Support .

Except edge support , admin it should show , for other user it should hide . please provide setps for this 

Up until now we have hidden all elements of incidents assigned to  Edge Support from all users who are not members of  Edge Support group or Major Incidsent Managers - This however is proving to be frutrating for the AUDIT team who are unable to report on incident volumes and other governance elements as these incidents are no visisble to them - Another option is to hide the fields that contain sensitive PII data instead of hiding the whole tickedt perhaps by using some of the aoptions listed below:

Is that possible to hide attachments and specific fields on the Incident form for specific users or groups .

can anyone please provide me the detailed configuration steps to achieve this requriment .

if possible please provide screenshots for better understanding .

Thanks in davnce 

[Chaitanya ILCR]

Hi @nameisnani ,

configure similar deny unless ACL for the work notes as well 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya