How to hide button button on state change

[ritaaudi]

Hi: I want to be able to hide the Close Complete button on the RITM form when the state changes to Closed incomplete. I tried this but it didn't work:

I don't get the alert 2 popup. Any idea? Thank you!

[SanjivMeher]

The reason could be because it is scoped application. The solution provided here may work for you

https://www.servicenow.com/community/developer-forum/quot-typeerror-is-not-a-function-quot-which-fun...

[ritaaudi]

SanjivMeher,  The glide.script.block.client.globals property did the trick, but wondering what impact that will have on other  processes. Any idea? Thank you!

[SanjivMeher]

This article should explain

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0551586

Since this is just a small feature, I wouldn't compromise with this property. Instead, I would add a condition in the UI action to now allow to use Close Complete when state is manually changed to Closed Incomplete. You can try adding a condition in the UI action or add a script to move to Closed Complete only if current.state is not Closed Incomplete.

[ritaaudi]

Hi SanjivMeher , I'd like to use the UI action condition but when I add:
current.state != 4

to the condition, it hides it after the update not after I select it from the drop down. 

[SanjivMeher]

But when clicked, it shouldn't allow to use that button I guess...Thats the solution I could think of..

The other options would be disable state changes via form, which I usually do. And provide them buttons to move to next state. So may be create another button Closed Incomplete and make the state read only.