How to hide 'Cascaded Variables' from Service Portal 'Describe Needs Srceen'?

[henrikloman]

Hi Community,

I have an Service catalog order-guide that consist of 6 Catalog Items. As each of them need to capture the name of the person the Item is for I have cascaded the 'Variable' for this question so that the requester only need to populate this question in the guide once (then is automatically copied to the duplicate variables in the items).

Question: How do I hide these duplicated variables in the  Service Portal (as no longer a need for the User to see them)?.

Product documentation tells me to do the below:

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To hide duplicate variables on all screens after the initial Describe Needs screen in Service Portal, use the isOrderGuide() API.

Example:

if(g_service_catalog.isOrderGuide())
       g_form.setDisplay(‘variable_name’, false);

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Not sure though where in the system I actually add or amend this?

Does anyone know?:)

Thanks,

Henrik

[Amit130]

Hi Henrik,

You can hide the variables from other catalog items so that they are not visible on Order Guides using below steps.

1.Open the Variable defined on the catalog item.

2.Uncheck "Visible on Guides" checkbox to hide it on Order Guides.Refer below screenshot

Hope this helps!

[henrikloman]

Hi Amit,

Thank you for feedback,

If I unchecked the box the it hides the Variable from the Service Portal 'Describe Needs' screen but it also do not capture the original cascaded value to the RITM.

The solution I am looking for is one where the Requester fill in the 'Who is the request for?' once in the guide when making the request, and this information is cascaded to each Catalog Item within this guide so that the fullfiler has this information in the RITM for each of the 6 Items. All of this without the requester having to see the duplicated question 'Who is this request for?' 6 times in the 'Describe needs' form in the Service portal when populating the order guide.

Hope I make sense:)

Cheers,

Henrik

[henrikloman]

The way ServiceNow explains it is:

Hide cascaded variables

You can hide the duplicated variables on the Choose Options screens to keep your screen clean.

When cascading variables, you can hide the duplicated variables on the Choose Options screens, making these screens simpler.

To hide duplicate variables on all screens after the initial Describe Needs screen in the Service Catalog Platform UI, run an onLoad catalog client script.

https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_CascadeTheOrderGuideVariables.html

I just don't know where you would make the update they refer to?

Thanks,

Henrik

[Amit130]

Hi Henrik,

If that is the case , then you can open the catalog item from "Maintain Items" link in navigation menu. You can then see "Catalog Client scripts" related list on it . You can create  a new OnLoad script and write the above mentioned code in it 

Let me know if it works