How to hide categories in serviceportal

[keval3]

Hi All,

Please let me know how to hide categories from service-portal without inactive or remove catalog from native UI.

I just want to visible ISG Category in service portal please refer below screen snap.also let me know it is possible way or not?

Thanks & Regards

k

[SebastianKunzke]

You have two way to achieve the requirement: 

1. Create a new service catalog and move the categories to this view

2. Use the "Hide on Service Portal" attribute for every catalog item. The category will be visible as long you have a catalog item within the category, that has the attribute on false. For more information see this article "How to hide a Catalog item in Service Portal" 

[Sandeep Rajput]

The categories you see on this widget are rendered using SC Categories widget.

Categories are fetched via the following code in the server side script of the SC Categories widget.

Unfortunately, this is a readonly widget hence it can't be changed unless one decides to clone it and use the cloned widget on the sc_category page instead of the OOTB widget.

The best bet for you would be do deactivate the categories which you do not wish to see on the portal, Or clone the SC Categories and update the code to fetch the categories according to your needs.