how to hide choice list field value in list view?

[daggupati]

Hi,

    I have a issue, in incident i have field call state, in that i have values like open, in progress, resolved and closed. so, for itil users i want to hide closed option in both list and form view?

[The SN Nerd]

For the list view, in terms of selection, it is all or nothing.

• Prevent users from editing the state field via a list_edit ACL
• Disable list editing for the list
• Create a business rule to prevent users from setting ticket to closed, do via UI action

For the form:

• g_form.removeOption
  GlideForm (g form) - ServiceNow Wiki

[Mike Allen]

The form part is easy.   onLoad Client Script that says

if(g_user.hasRole('itil')){

        g_form.removeOption('state', 6); // or whatever your closed value is

}

The easiest way to do it in a list is to put a business rule that says

Condition: gs.hasRoleExactly('itil') && current.state.changesTo(6)

current.setAbortAction(true);
gs.addErrorMessage('itil users cannot close tickets.');

[Mike Allen]

You can also check out List Client Scripts: sys_ui_list_script_client

They have been deprecated, it seems, but you can still use them.

There are also list business rules: sys_ui_list_script_server

[Andrii]

Is there any documentation or additional info on these scripts availabgle somewhere?