Hello,
When a catalog item/record producer is created by a user in the HR Portal, checkbox values are displayed as false or empty when the variable is not selected. These fields are visible with the value false or empty when copied in both the description field & variable fields on a HR Case in Agent Workspace.
I can remove the false variables from the additional tab in the HR Portal, but the false checkbox variables still copy to the HR Case via the description field and variable fields. How can I hide the false/empty checkbox variables on a HR Case in Agent Workspace when copied to description and variables fields?
In the description field on HR Case – false checkboxes appear
In Variables section on HR Case – empty checkboxes appear
