How to hide fields on kb_view like Flag article,Create incident,Helpful and leave comment

[Ramu8]

Hi Team,

How to hide fields on kb_view like Flag Article,Create incident,Helpful and leave comment for Knowledge management please find below screenshot

[Sid_Takali · Accepted solution]

Hi @Ramu8 There is a system property for flag ( glide.knowman.show_flag ), you can set as "false" if don't want to be on KB Article page.

 Hide Create Incident button using "glide.knowman.create_incident_link.display" and make it false.

You can check in the description of this property that this is used for the Create incident option on the kb article.

To disable comment box refer below doc

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/build/service-portal/conce...

Refer below KB Articles

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696844

Please mark my answer Correct/Helpful

Regards,

Sid

[Ramu8]

Hi @Sid_Takali 

Could you please help me on how to hide create incident ui action based on knowledge base.

My requirement is completed once it is done 

[Sid_Takali]

Hi @Ramu8 Set this Knowledge Property glide.knowman.create_incident_link.display to false.

OR 

Step 1: Identify the UI Action
1. Navigate to System UI > UI Actions in the application navigator.

Step 2: Search for the UI Action
1. In the UI Actions list, you can filter by table name by entering kb_knowledge in the “Table” column. This action narrows down the UI Actions to those associated with the Knowledge Management module.
2. Look for a UI Action with a name that suggests it is related to creating an incident from a Knowledge Article. The exact name might vary, but you can look for keywords like “Create Incident” or similar.

3. Use condition script field to apply condition

[Ramu8]

Hi @Sid_Takali 

Thanks for the response but I am not able find create incident ui action on knowledge table as it is using ui page when we click view article related link could you please suggest on hidding of create incident