How to hide Impact field in Activity log on Incident table ?

[AbdulAzeez]

Hello All,

I unable to find a way how to hide Impact field in Activity log on Incident table.

Impact field must be visible only to ITIL Users and not should get hided for other users...!!!!!!

Thanks in Advance.!!!!!!

[Earl L]

Abdul,

The system administrator, which you are logged into this instance as (presumably a personal developer instance) is going to see everything. This is by necessity, for being able to properly maintain the platform.

You also need to keep in mind that some roles defined in the platform include the itil role. An example is the it_project_manager role. It contains the itil role so any project manager would also be able to see the impact field.

If you want to adjust this you could write a custom script for that specific field, in the system access rules.

Earl

[Chuck Tomasi]

As the system admin, use the funnel icon on the right. At the bottom is an option to configure which fields appear.

To hide it from SOME users, use an ACL to make it readable that role only.

Docs: Access control rules

Docs: Contextual security  

Security Best Practices - ServiceNow Wiki

[AbdulAzeez]

Earl & Chuck,

thanks for the prompt response.

If i use funnel icon it is getting hide for everyone. In my scenario only ITIL users should see Impact & Urgency field while other users shouldn't see those fields.

[Chuck Tomasi]

Then create an ACL for impact and urgency so that only ITIL users can READ that field. (see previous security links)

Q: is everyone using the same view? If non-ITIL people are using the ESS view (which is common) then configure the activity formatter for that view to leave out those options and available on the default (or ITIL) view - which ever the ITIL users are using.