How to hide New/Edit button on related list based on value of parent field. Urgent!!!

[vaibhavdesai]

Hello All,

My requirement is as follow.

I need to hide "New" button on "Incident Task" related list on Incident form. I can't use "List Control" option because I have to hide button based on state of incident. And in List Control we have only option of adding condition based on Roles.

I can use client script. But, I want that to be my last option. Anything else apart from client script which can work, will be really helpful.

Any idea? I am not expert in service-now.

Thanks in advance.:-)

Vaibhav

[Inactive_Use167]

You can write a condition in UI action based upon your requirement.

e.g current.incident_state==7

[vaibhavdesai]

Hi harish,

Yes, I can do that. But, issue is "New" Button is in Global Scope. I can create new button with changed scope. But, lot of rework. You know any other way?

Thanks,

Vaibhav

[kunal16]

Vaibhav,

There is provision in the List Control to Omit "New" button based on some conditions. You need to write a script under the field "Omit new condition" such as to hide New button on Incident task related list. Steps to write this script:

1. Right click on the related list Incident task

2. Go to Configure -> List Control

3. Script the "Omit new condition" part like below:

                  if (incident_state == 7) //say '7' is the 'InProgress' state

                  true;

                  else

                  false;

4. Click on Update.

Hope this helps.

[vaibhavdesai]

Hi kunal,

Yes, I did exactly like this. Thing is one of my Instance is on Fuji patch 9. Where I have Field "Omit New Condition". So I wrote below script.

if(parent.state == 6 || parent.state == 7){

  current.omit_new_button = true;

}

And it worked as expected! 🙂

But, issue is I have sandpit on patch 9. Other 3 instances including PROD is on patch 4. Where this field "Omit New Condition" is not there.:-(

Not sure this issue is from service-now end.

I am stuck because of this.