How to hide New/Edit button on related list based on value of parent field. Urgent!!!

vaibhavdesai · ‎01-05-2016

Hello All,

My requirement is as follow.

I need to hide "New" button on "Incident Task" related list on Incident form. I can't use "List Control" option because I have to hide button based on state of incident. And in List Control we have only option of adding condition based on Roles.

I can use client script. But, I want that to be my last option. Anything else apart from client script which can work, will be really helpful.

Any idea? I am not expert in service-now.

Thanks in advance.:-)

Vaibhav

kunal16 · ‎01-06-2016

Hi Vaibhav,

The field "Omit new condition" is present post-dublin instances. Only thing you need to do is to personalize the List Control form and bring the "Omit new condition" field. Since your current instance has this field and other don't, you can (on your sandpit instance) remove this field from the List Control form , Save it. Again, redo it by bringing back the Omit new condition onto the form so as to capture in it an update set which can be further migrated to other instances.

View solution in original post

kunal16 · ‎01-06-2016

Hi Vaibhav,

The field "Omit new condition" is present post-dublin instances. Only thing you need to do is to personalize the List Control form and bring the "Omit new condition" field. Since your current instance has this field and other don't, you can (on your sandpit instance) remove this field from the List Control form , Save it. Again, redo it by bringing back the Omit new condition onto the form so as to capture in it an update set which can be further migrated to other instances.

vaibhavdesai · ‎01-06-2016

Hi Kunal,

Thank you so much. This resolves my issue.

Silly of me. I didn't checked under "Configuring List Control form". I can add field from there.

Once again thanks.