How to hide "View all request" dropdown on menu items in Service Portal

[rubesh_u]

I am able to display the count by using out of box menu item script. How to hide the "view all items". I want to directly go to the list page not the dropdown. how to hide that ? I tried removing that part of code but that doesn't work !

This is the code : 

var max = 30;
var t = data;
t.items = [];
t.count = 0;

var currentUserEmail = gs.getUser().getEmail();

// record watchers: listen for changes to this custom table
t.record_watchers = [];
t.record_watchers.push({
  'table': 'x_1097288_hacktaho_hackathon_team',
  'filter': 'external_user_email_idsLIKE' + currentUserEmail
});

// Query hackathon teams where user is involved
var gr = new GlideRecord('x_1097288_hacktaho_hackathon_team');
gr.addQuery('external_user_email_ids', 'CONTAINS', currentUserEmail);
gr.orderByDesc('sys_updated_on');
gr.setLimit(max);
gr.query();

// Add "View All My Teams" link
var link = {};
link.title = gs.getMessage('View all my Hackathon Teams');
link.type = 'link';
link.href = '?id=my_team_requests'; // <-- create a page for this or direct to list view
link.items = [];
t.items.push(link);

while (gr.next()) {
  var a = {};
  a.team_name = gr.getValue('team_name');
  a.hackathon = gr.hackathon.getDisplayValue();
  a.external_users = gr.getValue('external_user_email_ids');

  $sp.getRecordValues(a, gr, 'sys_id,sys_updated_on');
  a.type = 'hackathon_team';
  t.items.push(a);
  t.count++;
}

// Badge count for header
if (t.count == 1)
  data.badgeHint = gs.getMessage('{0} team found', [''+t.count]);
else
  data.badgeHint = gs.getMessage('{0} teams found', [''+t.count]);

[Dr Atul G- LNG]

Hi @rubesh_u 

I think this might negatively impact the user experience. There's a reason ServiceNow includes these types of dropdowns—so users can easily click and view details. Let's not create a technical workaround that complicates the system unnecessarily.

[ChrisBurks]

Hi @rubesh_u ,

Out of box this is possible. The type of menu item that allows a count to display via a script is a scripted list. By default it's saying you want to display a "list" of items as a dropdown. 

If you don't mind not displaying a count then change the type of menu item it is. 

But if you need the count to be there then you'll have to customize your menu item in a way as to not display a list but display a count.