How to hide Service Portal modal tooltip ?

[ServiceNow SA]

Hi Team,

I have assessment page on portal and "Submit Assessment" button, as soon as user clicks on the button below modal appears:

However this "Close Model" tooltip in black is appearing by default. How can i remove that?

[shloke04]

Hi,

Please implement this as per discussion mentioned in below threads which talks about similar requriement:

https://community.servicenow.com/community?id=community_question&sys_id=98489106db561cd0190b1ea6689619f4

https://community.servicenow.com/community?id=community_question&sys_id=60ae3bf1dbd698d0190b1ea6689619af

https://community.servicenow.com/community?id=community_question&sys_id=5aca5e71db54bf88a39a0b55ca96192f

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[Mathieu8]

I'd also like to know the answer to this. I've read https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995993 and I don't think "expected" is a reasonable answer. Almost everything in ServiceNow is expected, we can typically still change it.

Short of making a CSS rule to remove all tooltips, I do not know of any solutions for this yet.

[Martin C2]

Mathieu,
can you please elaborate on CSS you mentioned?
I tried with this by widget instance, but no luck to select element at all:

.close.pull-right {
pointer-events: none;
}

[Mathieu8]

Modal CSS unfortunately fall outside the widget itself. It would have to be a rule that affects the entire portal. 

In the Portal's theme, this should work:

.modal-header > .tooltip {

  display: none !important;

}

I think it's unlikely it can be disabled with a css rule, but it could be hidden.

[Smith Johnson]

This worked for us 🙂 thank you 🙂