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4 hours ago
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Steps
1) go to this URL and ensure you are in correct application scope when you edit
https://instanceName.service-now.com/sys_ux_screen_type.do?sys_id=4367156343b62110361dff53e9b8f2de
2) in related list mark Active=false
before
After
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
then do this
1) duplicate the Record variant "SRP Record" and give table as sc_req_item or sc_task there in the new one
URL: https://instanceName.service-now.com/now/builder/ui/edit/experience/aa881cad73c4301045216238edf6a716/a4f4c1ca7300301045216238edf6a7cc/ddd9404843fa2110f20fff53e9b8f2bf
2) then hide the contextual side panel for collaborate for this variant
with this it will be hidden only for RITM and SC Task
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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4 hours ago