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How to hide the collaborate contextual menu from the slide bar in service operation workspace.

reena9
Tera Contributor

reena9_0-1780299086755.png

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@reena9 

Steps

1) go to this URL and ensure you are in correct application scope when you edit

https://instanceName.service-now.com/sys_ux_screen_type.do?sys_id=4367156343b62110361dff53e9b8f2de

2) in related list mark Active=false

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before

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After

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💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

@reena9 

then do this

1) duplicate the Record variant "SRP Record" and give table as sc_req_item or sc_task there in the new one

URL: https://instanceName.service-now.com/now/builder/ui/edit/experience/aa881cad73c4301045216238edf6a716/a4f4c1ca7300301045216238edf6a7cc/ddd9404843fa2110f20fff53e9b8f2bf

55.png

2) then hide the contextual side panel for collaborate for this variant

56.png

with this it will be hidden only for RITM and SC Task

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

reena9
Tera Contributor

Hi @Sarthak Kashyap 

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it is on service operation workspace and Australia version