How to hide the Quantity field on a Catalog Item form in ServiceNow?

[VishwamitraM]

Hi Community,

I have created a custom catalog item, and I want to hide the Quantity field from the catalog request form (the form shown when a user opens the catalog item and submits a request).
I noticed that there is a Portal Settings option under the catalog item’s configuration in the Maintain Items module, and it allows me to hide the Quantity field on the Service Portal. However, this only affects the Service Portal and doesn’t hide the Quantity field on the classic UI catalog item form.
Can someone guide me on how to hide the Quantity field on the catalog request form in the standard UI?

Thank you!

#ServiceCatalog  #CatalogItem #FormCustomization

[Dr Atul G- LNG]

Hi @VishwamitraM 

To hide in native view, you need to write the UI policy or client script.

[VishwamitraM · Accepted solution]

Hi @Dr Atul G- LNG 

Thanks for replying but I did some research and found that there are below attributes which we can set to do it on a particular catalog item. In my case I did below and was able to hide the quantity option:

Set No cart, No Quantity options as true
Set Use cart layout option as false

[VishwamitraM]

Hi @Dr Atul G- LNG 

Did some research and found that there are below attributes which we can set to do it on a particular catalog item. In my case I did below and was able to hide the quantity option:

Set No cart, No Quantity options as true
Set Use cart layout option as false

[Dr Atul G- LNG]

Perfect.. If all good, please close the thread.