the link you shared already has working solution.
Did you update this record? try giving your custom widget here
If my response helped please mark it correct and close the thread so that it benefits future readers.
@jyotisaroj adding to my previous mail
Change the type to custom and widget field. Your widget, use this only if your widget is correctly configured. Else use "Variables read only as recommended by SN"
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
this worked for me in the cloned widget.
HTML: No change here actually
<div ng-if="c.data.variables.length > 0" ng-init="c.variable_toggle = c.toggle">
<button class="btn variables-toggle-btn" aria-expanded="{{c.variable_toggle}}" aria-label="{{data.ariaLabel}}" ng-click="c.variable_toggle = !c.variable_toggle" ng-if="!c.hide_control">
<span style="font-size: 12px;" class="glyphicon" ng-class="c.variable_toggle ? 'glyphicon-chevron-down' : 'glyphicon-chevron-up'"></span>
{{data.label}}
</button>
<div ng-if="c.variable_toggle" id="variables-toggle" aria-hidden="{{!c.variable_toggle}}">
<hr role="presentation" ng-if="!c.hide_control">
<div class="m-b break-word" ng-repeat="variable in c.data.variables">
<label class="m-t-xs m-b-none text-muted"><b>{{::variable.label}}</b></label>
<div ng-if="!variable.multi_row">
<div ng-switch="variable.type">
<!-- 27 is type URL, 33 is type Attachment -->
<a ng-switch-when="27" class="pre-wrap" title="{{::variable.label}}" href="{{::variable.display_value}}" target="_blank">{{::variable.display_value}}</a>
<span ng-switch-when="33" class="file-attachment">
<a ng-if="::variable.state != 'not_available'" class="pre-wrap" title="{{::variable.label}}" href="javascript:void(0);" ng-click="scanAttachment(variable)" aria-label="${Download {{variable.display_value}}}">{{::variable.display_value}}</a>
<span ng-if="::variable.state == 'not_available'" class="error">
<a class="pre-wrap" title="{{::variable.label}}" href="javascript:void(0);" ng-click="scanAttachment(variable)" aria-label="${File {{variable.display_value}} failed security scan}">{{::variable.display_value}}</a>
(${File failed security scan})
</span>
</span>
<span ng-switch-default class="pre-wrap">{{::variable.display_value}}</span>
</div>
</div>
<div ng-if="variable.multi_row">
<a href="javascript:void(0)" id="{{ 'popoverLink' + $index }}" class="hidden-xs" aria-haspopup="true" aria-expanded="false" ng-click="c.togglePopover($index)"
uib-popover-template="'sp_multirow_vs_summarizer.html'" popover-title="{{variable.label}}" popover-placement="auto top" popover-append-to-body="true" popover-trigger="none" popover-is-open="c.isPopoverOpen[$index]">{{::c.getMrvsLink(variable)}}</a>
<a href="javascript:void(0)" class="visible-xs" ng-click="c.openMrvsModal(variable)">{{::c.getMrvsLink(variable)}}</a>
</div>
</div>
</div>
</div>Server Script: changes made here
(function() {
data.label = options.label || gs.getMessage("Options");
if (options.task)
data.ariaLabel = gs.getMessage("{0} for {1}", [data.label, options.task]);
else
data.ariaLabel = data.label;
if (options.variables) {
data.variables = filterVariables(options.variables);
return;
}
data.labelClose = gs.getMessage("Close");
var tableName = options.table || $sp.getParameter('table');
var sysId = options.sys_id || $sp.getParameter('sys_id');
if (!new global.SPWidgetAccessControl().hasPublicAccess(tableName, $sp, options, input)) {
gs.warn("Deny access to table which is not public: " + tableName);
data.isValid = false;
return;
}
var record = sn_std_tkt_api.TicketConfig.getTicketRecord(tableName, sysId);
if (record == null)
return;
data.canRead = record.canRead();
if (!data.canRead)
return;
data.variables = filterVariables(new GlobalServiceCatalogUtil().getVariablesForTask(record, true));
})();
function filterVariables(variables) {
if (variables == null || variables.length == 0)
return variables;
var filteredVariables = [];
variables.forEach(function(variable) {
if (variable.visible_summary) {
// push the variable only when it's checkbox and true
if (variable.type.toString() == '7' && variable.display_value.toString() == 'true')
filteredVariables.push(variable);
else if (variable.type.toString() != '7') // push all other variables as it is
filteredVariables.push(variable);
}
});
return filteredVariables;
}Server Side Script highlighted: push checkbox only when value is true
RITM has unchecked variable in variable editor
Unchecked variable is hidden on portal:
Standard ticket config record:
If my response helped please mark it correct and close the thread so that it benefits future readers.
Hi @Shivalika
Here are the screenshot
If the checked variable is not selected the it is visible in the esc portal of Additional Details
Hello @jyotisaroj
Did you replace the Type in Tab Configuration with your new custom widgets ?
Please try and let me know.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
