How to hide unchecked checkbox variable on Self Portal.

[Erica2]

Hello,

I have 3 checkboxes A, B, C  in the Catalog item.  User only checked A checkbox, but in the portal it is showing up true and false values.  It is possible only shows the checkbox with true value?  Thank you

User selected "A"

In the Portal is showing all values.

[Aman Singh_]

Hi,

Hope you are doing Great!!

Did my referral answered your question?

If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

If not, please let us know if you need some more assistance.

Thanks,

Aman

[Erica2]

Hi Aman, 

I have read the same referral post before. However, I don't know where to find the Widget Ticket template and how to edit it.  That is where I got stuck. Please help and thank you so much for your time and effort.

[Aman Singh_]

Hi,

Go to the Variable Summarizer widget, add the following code highlighted in Yellow.

Adding this part will now show only the checkbox variable marked True.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Aman

[Radhika11]

Hello Aman,

I have tried your suggestion and it works.  However, if you are making changes to the Variable Summarize Widget, does it affects all Service Requests or just the specific one?

Please let me know.  

Thank you.

[Aman Singh_]

This is use to hide the uncheck boxes, so where ever they will be present they will be hidden irrespective of any service request. Will be effective for all.

Please Mark the solution helpful, if that helped you in anyway.

Thanks!!