How to hide Update and Delete button on Change Request when State is Closed or Canceled?

Akkapolk · ‎06-12-2019

Ankur Bawiskar · ‎06-12-2019

Hi,

use below approach: ACLs are better approach for these type of requirements.

1) ACL

table.None write and delete ACL; give condition as state is not closed and state is not cancelled;

this will hide the update button when state is closed and cancelled

2) UI Actions

go to ui actions;

1) search with name as Update

2) and select the UI action which is form button

3) open that UI action and change the table from global to change_request and then do insert and stay

4) in the condition field give this; give proper choice value as per your instance

current.state != 'closed' && current.state != 'cancelled'

repeat the above steps for Delete also

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Alikutty A · ‎06-12-2019

These should be global UI actions, You will need to take a copy of these UI Action, change its Table to Change Request and append your additional state conditions to its existing conditions.

&& (current.state !=3 && current.state !=4)

Akkapolk · ‎06-12-2019

Thank you very much.

The SN Nerd · ‎06-12-2019

You could remove the Update UI Action by creating a copy specifically for Change, but then any user could still save by the context menu. The real requirement here isn't to remove the buttons but to prevent save & delete on inactive records.

Those are both inactive states, so add an 'active=true' to all your write & delete ACL's on Change Request. That will make the buttons automatically disappear and make the record truly read-only and not deletable.

Learn about ACL's (Access ControL's) here

HOWEVER, You are an admin! so this really isn't a realistic case.

System admins can do pretty much anything and are not representative of a real user

Impersonate a user like 'itil' for a more realistic view.

If you still wanted to apply this to admin, you would need to make sure 'admin override' is unchecked otherwise it will always show. Admins pass all ACL's where this is checked.

ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

Akkapolk · ‎06-12-2019

Thank you very much.