How to hide variable in serviceportal widget - "Ticket Fields"

[Rajababu]

Hi ,

Below the widget 

I want to hide some variable in "More Information" toggel 

Like How Can Help you 

[Harsh Vardhan · Accepted solution]

Go to maintain item >> search the item which belong to that variable >> Open that item >> now scroll down to variables related list >> open that variable >> you will see "Availability" tab >> you will see check box "Visible on Summaries" , just unchecked that so now that variable will not visible there. 

screenshot for reference

[Rajababu]

Thanks ,

Can you help me to create multi row under summaries ?

[Harsh Vardhan]

you mean you want to show the Multi Row variable sets data on ticket page summaries ? if yes then refer the below Hi Article. 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0713584

[MimiK]

Thank you, @Harsh Vardhan.