How to ignore(not send) notification created on sc_request table for a particular Service Catalog?

aaddgg454
Tera Contributor

How to ignore(not send) notification created on sc_request table for a particular Service Catalog?

8 REPLIES 8

We do not have a condition for the request table because there is no item field present on it.

 

That's what my question is all about 

YogB
Tera Expert

Hi do you need to trigger notification if the record is inserted or updated. Incase if its not necessary you can trigger the notification via event triggers where you can script the conditions based on which the notification is triggered.

 

Else if its needed to trigger whenever the record is inserted or updated you can script the filters by calling a script include.

Refer to this article-

https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/use/using-lists/task/t_Script...

YogB_1-1726672000767.png

 

 

Mark as helpful if this solves your issue

chandra sekhar8
Tera Contributor

@aaddgg454 ,

 

Go to respective notification in the when to send section . Specify the condition item is not as per your service request name.

 

Let me know If you have still any confusions.

Thank you