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How to ignore the undeliverable emails in Service Now

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kirankumarboyin
Mega Contributor

‎09-11-2017 01:23 AM

Hi Team,

                        We have Custom Notification code , which will send email to particular recipient.

For this we are trying to find out the solution as below

1. We already mentioned the property to ignore emails which is having undeliverable: as a subject , but it still receiving the undeliverable emails.

2. Even custom notification code I added the condition subject does not contains undeliverable (Even If I put this condition I am not sure whether will it stop receiving undeliverable emails).

Please check the attachment to know how we configured the notification, system properties and logs which we are receiving undeliverable emails.

Can any body suggest how can I stop/ ignore receiving     undeliverable emails.

Regards,

Kiran

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Gaurav Bajaj
Mega Sage
In response to kirankumarboyin

‎09-12-2017 02:10 AM

Hi Kiran,



A business rule is required here instead of a notification.


Try adding a condition for subject containing "Undeliverable" and enforce setting the email type to received ignored.


If doesn't work then you can delete the record through script in BR




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kirankumarboyin
Mega Contributor
In response to Rashmi Bansal

‎09-11-2017 08:13 AM

Hi Rashmi,



I can go with suggested solution, but in any case if we are getting normal email , then normal functionality will break.


Just I want to avoid the undelivered emails which are triggering from the other email Ids to Snow instance.



Regards,


Kiran


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