How to implement ServiceNow CSM workspace for appointment booking ?

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Snehal13
Kilo Sage

‎01-22-2024 06:56 AM - edited ‎01-22-2024 07:01 AM

I want to implement appointment booking in CSM workspace so UI needs a revamp , like clicking a menu item in left nav of workspace view should open this new screen of custom layout for appointment booking.

 

How to configure existing CSM workspace ? UI action workspace client script only provides the logic to render dialog or process code. 

 

How to update workspace forms, screen layout to suit for project requirements ?

Any additional plugin is required ?

 

 

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Snehal13
Kilo Sage
In response to Robin John

‎01-23-2024 02:07 AM

Why is this screen getting empty ? I have created a record producer and added booking appointment configuration to link to this record producer with details as hours of appointment and schedule. 

 

Snehal13_0-1706004407297.png

 

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Snehal13
Kilo Sage

‎01-23-2024 03:03 AM

Thanks. I figured and fixed the issue. The appointment window was getting blank because the user field mapping was missing for which the appointment was being set up. This has been updated from the appointment booking configuration. 

 

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