how to import data into service offering table based on parent(cmdb_ci_service)

[vamshi2]

Hi team

Please advice to import data into service offering table based on parent(cmdb_ci_service) service classification is business or technical service

Name	Parent	Service classification
abcoao	Storage Management	Business Service
sdsnkjkj	Storage Management	Technical Service

i used below script for parent field but not working please suggest 

answer = (function transformEntry(source) {

    // Add your code here

    //Used to check service classification and import

    var sourceparentdata = source.u_parent;

    var sourceserdata = source.u_service_classification;

    var sourcechilddata = source.u_name;

    if (sourceserdata == "Business Service") {

            var parenttsData = new GlideRecord('cmdb_ci_service');

        parenttsData.addEncodedQuery('service_classification=Business Service^name=' + sourceparentdata);

        parenttsData.query();

        if (parenttsData.next()) {

            answer = parenttsData.name;

        } else {

            ignore = true;

        }

        return answer;

    }

})(source);

[Community Alums · Accepted solution]

@vamshi2 You need to set answer to the sys_id of the parent service record, not the name, because the parent field is a reference field.

Also verify that you only handle the "Business Service" classification but don't specify what to do if the service_classification is "Technical Service."

Hope this will help you.