How to include a static attachment to a notification

[mynedisanjana]

Hi ,

I have a requirement where i need to send an email including a static attachment as a pdf. how can we achieve this.

Regards,

Sanjana. 

[Dr Atul G- LNG]

Hi @mynedisanjana 

Do you want to send attachments which are added on record?  If yes

Use this option:

Or you want a new attachment with the email ?

https://www.servicenow.com/community/developer-forum/add-attachment-to-notification-email/m-p/143458...

https://www.servicenow.com/community/developer-forum/how-to-add-an-attachment-to-an-email-vial-scrip...

[mynedisanjana]

This is giving me a link in the notification but i want it as a document attached to the email

[Dr Atul G- LNG]

Hi @mynedisanjana 

Could you please check the links provide as above or @Sandeep Rajput provided with screenshot.

[Sandeep Rajput]

@mynedisanjana We had the similar requirement where we were supposed to copy a static pdf on an outbound email associated with a specific notification. 

1. As a first step, we attached the static file to the Notification (sysevent_email_action) record which is being used for sending the outbound email

2. In second step, we created a business rule on sys_email table as follows.

Here we only trigger this BR if the type changes to send ready and body contains sysparm_notification= <sys_id of the notification>

In the script, we are simply copying the attachment from the notification record to the email record. 

Hope this helps.