How to include attachments in email notifications??

gnunez
Kilo Guru

‎04-25-2018 09:51 AM

Hello all,

We have a requirement for our users to receive any attachments in an email notification once the ticket is closed. 

I know that in email notifications there is a way to select "Include attachments", but this only includes attachments that are on the RITM. We would also like the user to receive any attachments that were added along the way (e.g. from catalog tasks). 

Does anyone know how to achieve this? If so, any guidance would be greatly appreciated!!

Thanks in advance!

Grace

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3 REPLIES 3

Allen Andreas
Administrator
Administrator

‎04-25-2018 09:57 AM

Hi,

Do you mean attachments like images, files, etc? Or do you mean KB articles that were "attached" to the task? Stuff like that?


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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gnunez
Kilo Guru
In response to Allen Andreas

‎04-25-2018 02:55 PM

Hi Allen,

Our fulfillers are required to attach a file (word doc) when completing the task. So we'd like the user to have that file included as an attachment when the RITM is closed and complete.

-Grace

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Inactive_Us2376
Kilo Contributor

‎04-25-2018 10:09 AM

Hi,

Following discussion will hep you:-

 

https://community.servicenow.com/community?id=community_question&sys_id=49834365dbd8dbc01dcaf3231f961933