@sruthig
you cannot include single attachment using the Include Attachment checkbox
you will have to uncheck that and include the attachment link in the email
Use email script to get the latest attachment link and use that email script in the notification
Email Script:
Name - show_specific_attachment
(function runMailScript(current, template, email, email_action, event) {
// Add your code here
var gr = new GlideRecord('sys_attachment');
gr.orderByDesc('sys_creatd_on'); //sort with created descending
gr.addQuery('table_sys_id', current.sys_id);
gr.setLimit(1); // pick only 1 attachment record
gr.query();
if (gr.hasNext()) {
template.print("Attachment: <br />");
while (gr.next()) {
var url = gr.getTableName() + ".do?sys_id=" + gr.getValue('sys_id');
var attachLink = '<a href="' + url + '">' + gr.file_name + '</a>';
template.print(attachLink + "<br />");
}
template.print("<hr/>");
}
})(current, template, email, email_action, event);
In notification include the email script as below
${mail_script:show_specific_attachment}
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
