How to auto populate assignment group based on business service on Incident form before submitting?

[Dhanashri Galga]

Hi,

I am trying to auto populate assignment group on incident form when particular service is selected on incident form.
However I am not sure what would be the best approach to do this? Would it be onLoad Client Script or a display BR?

Currently I am trying with display BR. However, it's not auto populating the Assignment group once Service is selected on the form.

This is for when an incident is created from a backend. For Incidents which gets created from a Virtual Agent/Service Portal, I have created assignment rules which works fine.
Can anybody help with this?

[Murthy Ch]

Hi @Dhanashri Galgalikar 

try with before insert BR.

Thanks,

Murthy

[Ankur Bawiskar]

Hi,

If you require this to happen as soon as service is changed then onChange client script

If you require this to happen in backend then you can use before insert/update BR

Regards
Ankur

[Dhanashri Galga]

Hi Ankur,

I need this to happen as soon as service is selected before submitting the incident form.
Once service is selected it should auto populate the assignment group on the incident form. 

[Ankur Bawiskar]

Hi,

then you can use onChange on service field

regards
Ankur