How to include variable editor variables in Email notification

Mrman · ‎01-06-2021

Hi All,

I have configured the variable formatter and added a Section on HR case record to show the Record producer variables submitted by employee on to the HR case as shown below .

Please help me with a requirement to include these variables under 'Case details submitted' section in the Email Notification sent to the employee when case is submitted .

I am not finding a way to call these variables in Notification , please guide.

Ankur Bawiskar · ‎01-07-2021

@ramamr

You need to use email script for this

Name: show_variables

Script:

(function runMailScript(current, template, email, email_action, event) {

	// Add your code here

	template.print('Variables: <br/>');
	
	var variables = current.variables.getElements(); 
	for (var i=0;i<variables.length;i++) { 
		var question = variables[i].getQuestion();
		var label = question.getLabel();
		var value = question.getDisplayValue();
		if(label != ''){
			template.space(4);
			template.print('  ' + label + " = " + value + "<br/>");
		}
	} 

})(current, template, email, email_action, event);

Then include it in the email notification like this

${mail_script:show_variables}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Mrman · ‎06-23-2021

Hi @Ankur Bawiskar

I want to make few variables readonly only in the Target record , not on the Record producer .

On record producer everything are editable before submitting . Please suggest .

Tom Thompson · ‎06-23-2021

Sorry to bother you again,

Can you tell me if there is a way to Bold the Variable Label?

Ankur Bawiskar · ‎06-23-2021

@Tom Thompson

Can you post a new question for your query since the original question in this thread is already answered

You can tag me in that new post.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Community Alums · ‎11-08-2023

Hi Ankur,

I have Used the Above mail script , But I didn't got the variable name data into email ,

Attached the screenshot as well, Can you help me to how to get the SCTASK variables editor variables into the email

Thanks

Kumar

Ankur Bawiskar · ‎11-08-2023

@Community Alums

please post a new question and tag me there as this is an old question

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader