How to increase the time for user session for particular user to avoid session expiration?

[callofduty]

We were trying to export huge amount of data from one instance while doing that our user session got several times a question came up if we can increase the session timeout value but it was understood that increasing that would affect all the users and thats not what we wanted, do we have a way to increase timeout value for particular user?

[HarshTimes]

Hi Bhupendera

See the below point

glide.ui.auto_req.extend.session: When set to true, the system automatically extends a user's session by the value the user selects for the homepage refresh time. If there is no homepage refresh time, the standard timeout value applies. Tablet and mobile devices do not support this property. When set tofalse, user sessions will timeout if the Remember me checkbox is clear. The timeout is based on whether there is a homepage refresh time. When there is no homepage refresh time, the standard timeout value applies. When there is a homepage refresh time, the user session times out after the timeout value plus one interval of the homepage refresh time. For example, if a user selects to refresh interval of 5 minutes, then user sessions expires after the timeout value plus five minutes.

Note

Note: Users who select the Remember me checkbox will never timeout and are unaffected by session timeout properties.

For more info you can check link - Modifying Session Timeout - ServiceNow Wiki

[callofduty]

This is what we are aware of but we were trying to export data in production environment it is not feasible to do this as change will reflect for all user as pradeep mentioned in below comment. As a administrator do we have any tweak to manage this ? if we dont they probably we will have look at the data extraction rate and internet speed to deal with problem.

[Pradeep Sharma]

Hi Bhupendra,

You cannot control session time out at user level. Any change applied will be for all global users.

http://wiki.servicenow.com/index.php?title=Modifying_Session_Timeout

Users who select the Remember me checkbox will never timeout and are unaffected by session timeout properties.