How to insert a link to the user's opened tickets in the Service Portal?

[Jesus Nava]

Hello experts,

Please I need your help, I created an email script to add it to an email notification, here it is:

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(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {

// Add your code here
template.print('<p><font size="2" color="#0f0f0f" face="helvetica">');
template.print(gs.getMessage('<br><i>Follow up your tickets in ServiceNow.</i>'));
template.print('</font></p>');

})(current, template, email, email_action, event);

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What I need is that if the user clicks on "ServiceNow" it takes the user to his opened tickets in the Service Portal,

how can that be done?

here is the SP Portal Page where I need users to be redirected: 

https://company.service-now.com/sp?id=company_my_requests

Thank you!

[reshmapatil]

Hi @Jesus Nava ,

var link = '/sp?id=company_my_requests';

template.print('<div style="margin-top: 16px;"><a href="' + link + '"');

Regards,

Reshma

**Please mark my answer correct or helpful based on the impact**

[Jesus Nava]

thank you Reshmapatil, I did this:

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var link = '/sp?id=company_my_requests';
template.print('<div style="margin-top: 16px;"><a href="' + link + '"');
template.print('<p><font size="2" color="#0f0f0f" face="helvetica">');
template.print(gs.getMessage('<br><i>Follow up your tickets in ServiceNow.</i>'));
template.print('</font></p>');

**************************************************************************************************

but it puts the link to the whole sentence, is tehre a way to put it just in the word ServiceNow?

Thank you

[reshmapatil]

Hi @Jesus Nava ,

Try this:

var instanceName = gs.getProperty('instance_name');

var link = '<a href="https://' + instanceName + '.service-now.com/nav_to.do?uri=rm_story.do%3Fsys_id=' + current.sys_id + '%26sysparm_stack=rm_story_list.do' + '">ServiceNow</a>';

template.print(link);

Regards,

Reshma

**Please mark my answer correct or helpful based on the impact**

[SanjivMeher · Accepted solution]

Update your script to

var link = '<div style="margin-top: 16px;"><a href="/sp?id=company_my_requests">ServiceNow</a>';

template.print(gs.getMessage('<p><font size="2" color="#0f0f0f" face="helvetica"><br><i>Follow up your tickets in '+link+'.</i></font></p>'));