Hi All,
I wanted to utilize REST Attachment API for inserting Attachment on Incident. If I try REST API Explorer using Attachment API, I need to choose file stored on my local (which is not required) and then it inserts the record in attachment.
I am fetching the file from external system using REST and then it returns in binary format of file in response. Now, the same binary format I wanted to utilize in creating the attachment in ServiceNow. I can even try to convert the file to base64 but attachment API works in binary format itself.
Can somebody please let me know what should be the request format for the REST attachment API for binary OR base64 (Note: REST API Explorer let me to choose file but it is already there in my code variable)
Also, I don't want to utilize the following link. "Generate Attachments in ServiceNow via REST | John Andersen " & AttachmentCreator SOAP Web Service - ServiceNow Wiki as they utilize ecc_queue.
I simply want to use Attachment API which will be very easy if implemented.
Below is the format of file in response from external system. Now, I want to convert this format as file in attachment table.
Understood Attachment API was available since Helsinki and supports only Binary or Multiple at this stage.
There is another option if you prefer to upload via base64str with REST API.
Similar to SOAP Web Services approach where payloads are sent to ECC Queue, you may try to upload it via REST TABLE API.
However, please ensure business rules "AttachmentCreatorSensor" is available before you proceed.
If you are not using admin user, you will need to grant additional role (to Create ACL) to permit this upload to ecc_queue table.
End point: https://{your_instance}.service-now.com/api/now/table/ecc_queue
Method: POST
Sample Payload:
{
"agent":"AttachmentCreator",
"topic":"AttachmentCreator",
"name":"johnny_chong.txt:text/plain",
"source":"incident:7872832f4f814300bc924c111310c75d",
"payload":"SGksDQpDb25ncmF0dWxhdGlvbnMuDQpJZiB5b3UgY2FuIHNlZSB0aGlzIGluIHBsYWluIEVuZ2xpc2gsIHRoYXQncyBtZWFuIHlvdSBnb3QgaXQuDQoNClJlZ2FyZHMsDQoNCkpvaG5ueSBDaG9uZywNCmh0dHBzOi8vd3d3LnRjbG91ZGNvbnN1bHRpbmcuY29tLmF1DQo="
}
