Currently just looking at this at a high level overview. I'm looking at using Notify/Twilio to send SMS message out of ServiceNow. I currently have UI actions in place which trigger off emails from an Incident record. I'm looking at amending it now a...
Notification is getting delayed when status changes, I have checked event queue there are no backlogs and also notification is sent and processed from ServiceNow.Please assist what else needs to be checked and what could be the issue.
This is the script I am using to log the input source fields(Action and IncidentNumber) in RTE entity mappings. I am able to get the log for ticket number but not for action. Any weird reason why? (function(batch, output) {for (var i = 0; i < batch.l...
So far, I have created an assignment group named "Demo" and a new role called "Demo role." In the sys_ properties table, there is a field for write access where I added this role. However, it is not working as expected.
So far, I have created an assignment group named "Demo" and a new role called "Demo role." In the sys_properties table, there is a field for write access where I added this role. However, it is not working as expected.
Process for Bulk closure of 3000+ aging incidents and request tasks / catalog tasks? Which fields (like Worknotes, Resolution) to be updated when Bulk Closure of 3000+ aging incidents and request tasks / catalog tasks ?
I want to enable "Keep Formatting" option in a custom module which has a HTML Body to be updated by users , as we have in knowledge and emails , is it possible to enable such option as we can do in word/excel files ?
I was looking into table rotation and found the line “new SncTableRotation(‘”current.name +“’).truncateTable(‘” + current.name + “’);”; in the business rule script.Is there any documentation describing this SncTableRotation class?Please let me know i...
I am working on EC Portal. I want to change the color of dropdown of Topics.I have tried changing it from EC Theme and Branding Editor. But not working as expected. Also increasing the zoom till 100%, all topics are getting moved to right. Can anyo...
Change Management process to be incorporated with below details:- Risk Assessment Mandating few fields such as Change Plan, Test Plan, Backout Plan, Justification and Objects affected to ensure that support teams provide detailed notes. Mand...
Hi All,If I'm changing the assignment group from list view and the assigned to field should be removed out from list view.Is it possible form OncellEdit client script.As per my understanding the OncellEdit script we are using for restrictions.Kindly ...
Hi, I need to change the CSS of tooltip in employee center for Wishlist, Cart and Tour. I want to change background color of that tooltip and the text size of that content. In which widget I have to make changes so that it will be visible in employe...
Hello everyone,Over the past month, I’ve been trying to integrate Google Maps into my ServiceNow app but have been struggling to get it working. I’m new to ServiceNow and scripting, and I’m finding it challenging to add maps with markers using Field ...
Hello,I would like to implement exclusive control to avoid multiple people updating the values of a table field at the same time in a script.I have created a screen for updates using a widget. If another person has the screen open or is in the proces...
