How to Integrate ServiceNow with MS Teams?

The Matrix · 4 hours ago

Hi All,

How to Integrate ServiceNow with MS Teams and a MS Teams icon should be infront of caller field on an incident form. On click of Teams icon it should start teams chat with caller by assigned to person?

Thank you!

Dr Atul G- LNG · 3 hours ago

https://www.servicenow.com/docs/r/yokohama/employee-service-management/employee-experience-foundatio...

Here is the link mate, you need to configure via graph spoke.

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Ankur Bawiskar · 3 hours ago

@The Matrix

check this

Service-Now – Microsoft Teams Integration

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Tanushree Maiti · an hour ago

Hi

@The Matrix

Check this video how they have created the icon using micro and make it worked.

https://www.servicenow.com/community/itsm-articles/teams-integration-with-incidents-start-new-chat-f...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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