Service-Now – Microsoft Teams
Follow below steps to integrate Snow with Teams for popup chat :
- Add team icon image to images.
- Now we must call UI macros on Caller ID field:
Add popup_chat in Caller ID field attribute as shown below:
- Now create a popup_chat UI macro
Now here is the important part which is UI Script:
<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g:evaluate var="jvar_guid" expression="gs.generateGUID(this);"/>
<j:set var="jvar_n" value="show_incidents_${jvar_guid}:${ref}"/>
<a class="btn-default;" id="${jvar_n}" onclick="invokeChat('${ref}');">
<img src="teams.png" width="30" title="Popup Teams" alt="${gs.getMessage('Click to open Teams chat')}" />
</a>
<script>
function invokeChat(reference) {
var s = reference.split('.');
var tableName = s[0];
var referenceField = s[1];
var v = g_form.getValue(referenceField);
var email;
var gr = new GlideRecord('sys_user');
if (gr.get(v)) {
email = gr.email;
}
var url = 'https://teams.microsoft.com/l/chat/0/0?users='+email;
var w = getTopWindow();
w.open(url);
}
</script>
</j:jelly>
In this code there is Teams Deeplink given by Teams that we must include.
https://teams.microsoft.com/l/chat/0/0?users='+email;
That’s all guys you will see Teams Icon on Caller ID field as below:
Now whenever you will select the Caller ID and click on Teams icon it will redirect to teams chat for selected user .
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In case of improvements please suggest me in comments.
Regards,
Ajay Chavan
+91-9769949577
India
