How to know the limitation of file size while adding an attachment on CSM Portal?

[Srinivasu2]

Hi Community,

we created Record Producer for create case form on CSM Portal, My question is as below

How to know the limitation of file size while adding an attachment in case form on CSM Portal?

Thanks,

Srinivasu

[Ankur Bawiskar]

@Srinivasu2 

user can add whatever file size.

but if you want user to add file within 5-10MB then I would recommend using variable of type File attachment and then add variable attributes for max size.

If you are using OOB paper-clip icon then you will require custom script and solution to know and validate file size on submit

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Srinivasu2]

Hi @Ankur Bawiskar ,

What is the Custom Script do i need to write to know the limit?

Thanks,

Srinivasu

[Ankur Bawiskar]

@Srinivasu2 

you want to know the max file size which user can attach?

if yes then it's in documentation -> 1024 MB

How to adjust the maximum allowable size of an attachment to a record 

If my response helped please mark it correct and close the thread so that it benefits future readers.