Hello ,
I am currently working on the "Change" from ITSM . Where I must fill the change request form with value from the Incident after I click on "Create Normal Change" but I cannot get the value of Incident in order to fill the change request form . I am currently working on the client script to solve it but cannot find the value from Incident .
The question I have is how to get the value of Incident record in the related list of change request.
screenshot of the UI action that i use :
example of form that I must fill with the Incident value:
screenshot of the client script :
Code of the script :
function onLoad() {
//Type appropriate comment here, and begin script below
//Verify that the sys_id param is present in URL
var gURL = new GlideURL();
gURL.setFromCurrent();
//var incidentID = gURL.getParam("sys_id");
var incidentID = '2f61e18d87532950fe6162ce8bbb355a';
alert("incidentID : " + incidentID);
alert("get unique value : " + g_form.getUniqueValue());
alert("change_request.incident.number : " + incident.number );
while (gr.next()) {
var sys_id = gr.getValue('sys_id');
alert('sys_id: ' + sys_id);
}
var grcr = new GlideRecord('change_request');
grcr.addQuery('related_link', 'incident.number');
grcr.query();
while (grcr.next()) {
alert('Related link grcr : ' + grcr.sys_id + ' grcr.short_description : ' + grcr.short_description);
}
if (incidentID) {
/**
* Verified this request is a conversion from an Incident
Use the sys_id to create a new GlideRecord Objest with incident Data
*/
var grInc = new GlideRecord('incident');
grInc.get(incidentID);
// Map each of the Incident Fields to the relevant Request fields
/**
* Service -> Service
Service Offering -> Service Offering
Description - > Description
Assignment group ->Assignment group
Assignment to->Assignment to
Urgency -> Urgency
impact -> impact
*/
g_form.setValue('business_service', grInc.business_service);
g_form.setValue('service_offering', grInc.service_offering);
g_form.setValue('u_description_html', grInc.u_description_html);
}
}
1 ACCEPTED SOLUTION
