how to make a button url dynamic based on instance url in virtual agnet

[bala_1312]

In Bot response a button i need and on click of it it will open a catalog item and it is  based on instance url that link should be dynamic . How to achieve this ?  

[vermaamit16]

Hi @bala_1312 

You can refer below post for your requirement :

https://www.servicenow.com/community/virtual-agent-nlu-forum/virtual-agent-links-to-catalog-items-op...

 It has the logic to get the instance URL dynamically via reading the system property and then rendering the catalog item dynamically.

Thanks and Regards

Amit Verma

[bala_1312]

Hi @vermaamit16 ,

I need a  response button,

[bala_1312]

how can i call a script variable from html code , if i store dynamic url in that script variable

[vermaamit16]

@bala_1312 

You can try below approach :

1. Create the URL using Script Action utility as shown below -

(function execute() {
    var baseURL = gs.getProperty('glide.servlet.uri');
    vaVars.url = baseURL + 'sp?id=sc_cat_item&sys_id=50ce6609ec778e00c3ed192aba465fed';
})()

Create a Script Variable with the name url to store the url created above -

2. Make use of Link Response to render the link via Virtual Agent -

Map your Script Variable created in Step 1 to Link.

Output :

You will get a hyperlink to the catalog item.