How to make a field appear based on value of another field.

[mateusz3]

Hi Guys,

I am struggling with this one.

I have two fields on the form:

-Difficulty

-New Ticket

What I need to do is to make the New Ticket field hidden on the form unless the difficulty field is Level 2

Any advice?

Regards

[amlanpal]

Hi Matt,

The Best way is to Use UI Policy as Pradeep mentioned above. It is always recommended to use UI Policy over Client Script wherever possible.

In case you are looking for Client script, then you need to write an onChange Client Script on change of the field Difficulty. The sample code is given below. Please take care about the appropriate field name in the script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

  if (newValue === '') {

  g_form.setDisplay('u_new_ticket', false);

  return;

  }

  if (isLoading && g_form.getValue('u_difficulty') == '2'){

  g_form.setDisplay('u_new_ticket', true);

  }

  else if (newValue == '2'){

  g_form.setDisplay('u_new_ticket', true);

  }

  else{

  g_form.setDisplay('u_new_ticket', false);

  }

}

I hope this helps.Please mark correct/helpful based on impact

[udaya1]

Yes, it worked. Thank Amlan!

[h_ctort]

Hi, you need to use a ui policy with the condition difficulty is not level 2

with ui policy action New ticket visible=false.

this is best practice for this cases.

[Community Alums]

I can concur with the other replies that the UI policy is the easiest and best way to go since the system already had that functionality available to you. It should be a pretty easy UI policy to create for your need.