How to make a incident form read only for specified group ?

1dusjhyahnt · ‎12-07-2023

How to make a incident form read only for specified group by using ACL

Rajesh_Bhise · ‎12-07-2023

Hello @1dusjhyahnt,

I would use below script to achieve the requirement via ACL.

Create the "Write" ACL on target table and put below script.

answer = true;

if(gs.isMember("<Desired _group_name>")){

answer= false;

}else{

answer = true;

}

Kindly mark my answer as helpful✔️ and the solution accepted💯 if it serves the purpose.

Thanks and Regards,

Rajesh

View solution in original post

Dr Atul G- LNG · ‎12-07-2023

Hi @1dusjhyahnt

Instead ACL, provide sn_incident_read role to that group.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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1dusjhyahnt · ‎12-07-2023

But Customer want this modification , using ACL

Dr Atul G- LNG · ‎12-07-2023

Hi @1dusjhyahnt

It is we , as Dev who can guide customer what is best or what is not. ACL is risk but role is easy and straight forward.

In ACL you need to write script to make read only or with role

https://www.servicenow.com/community/developer-forum/making-fields-read-only-using-acl/m-p/2575953

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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1dusjhyahnt · ‎12-07-2023

if customer want for specified field in incident form , how we will do this type of requirement ?