How to make a request for multiple users

[sandyml]

Hi Everyone,

I am trying to do the following:

I have made a request within ServiceNow for users to request software. The scenario is as follows: there could be, potentially, several users (maybe even many users ..like 20) who request the same piece of software. Rather than make, say 20 separate requests, does anyone know of a way to do this where only the "user name" variable on the request needs to be changed?

Or, is there like a "plus sign" functionality where you can add as many "user name" fields as you need on the same request?
Any ideas would be much appreciated!

[manikorada]

Sandra,

What you can do is have a List Collector(like slush bucket) on the Catalog form and whenever there are multiple users in List Collector create a RITM for each user.

[sandyml]

Hi Mani,

This was a good suggestion. HOwever, I think there are thousands of users in the system so I cannot open up the request when I add it this way because it seems to be impacting the performance of the system. Do you have any other suggestions?

[Uncle Rob]

The other problem is that variables don't have an equivalent to the glidelist fields like "Watch List" in the non-self service interface.

I haven't had to build something that had multiple users.   Typically all requests have a single person who says "this is satisfactory" or not, and everyone else is meant to fit into a ticket's watch-list (other people who care).   In the past I've had a multi-line text variable where I ask the submitter to put a comma delimited list of other emails to notify about the ticket, and then write those to the task.watch_list field.   Not the same as actual user references, but still gets the job done in a primitive way.

[sandyml]

Hi -

Actually this worked! I was picking the wrong option!

The question I have now is - when I select a user from the list collector and add them to the "List" field (the right side) - I would also like to see their email, which is also a field on the table so I would just want it to return the email when the user name is selected from the list collector. Does anyone have any ideas on this?