I have a UI Action on the Catalog Task [sc_task] table that is supposed to...
On the Catalog task: Sets the State to Closed Cancelled, sets the Active field to false, populates Work Notes with Additional Comments to "Request Cancelled", kills the Active workflow and its contexts, does the previously listed things for all successor Catalog Tasks.
On the RITM: Sets the State to Closed Cancelled, sets the Stage to Request Cancelled, sets the Active field to false, populates Work Notes with Additional Comments to "Request Cancelled", kills the Active workflow and its contexts
What I Observe:
Nothing happens on the RITM level.
Everything on the Catalog Task works except the workflow isn't cancelled and the successor tasks are generating.
UI Action Form:
UI Action Script:
I am having a slight issue... the 2nd task generated State is changed to Rejected instead of Closed Cancelled which in turn is not letting me close the RITM. Also the Work Notes and Additional Comments were only populated on the 1st task
This UI Action is being made for a Fulfiller to utilize. In my environment, the Fulfiller would only see the Catalog Task not the RITM, because the Catalog Task is what shows up in the Fulfillers queue. Lets say someone orders a computer chair, my client would like the Fulfiller to have the ability to cancel the entire order, for the computer chair, for whatever reason he/she sees fit. The client wants the current task that the Fulfiller is on and its successor tasks cancelled. They also want the RITM that generated these tasks to be cancelled along with the active workflow.
But I did figure out why the UI Action wasn't working on the RITM level. There was a Business Rule in my way that does not allow me to close the RITM without closing the tasks. The 2nd task generated is set to Rejected and I'm not sure how that happened. The state of the 2nd task needs to be set to Closed Cancelled, like the 1st task, to satisfy the BR. I think it should work after that.
Business Rule:
