How to make Activity Tab in Service Portal to show and update only additional comments

[Alon Grod]

Hi,

When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the work_notes instead of additional_comments, how can i change that it will always add only to additional comments from the service portal?

[Ankur Bawiskar]

@Alon Grod 

main widget is "Standard Ticket Tab"

then it calls "std_ticket_conversations" widget

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Alon Grod]

@Ankur Bawiskar there are no versions

what could be the problem that it insert to work_notes instead of comments?

[Dr Atul G- LNG]

Try to repair the plugins once.

[Ankur Bawiskar]

@Alon Grod 

is this happening for every record on ticket page? like incident, sc_req_item, case?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Alon Grod]

@Ankur Bawiskar it happens only when the table is wm_order. This is the url:

service-now.com/esc?id=ticket&is_new_order=true&table=wm_order&sys_id=327acb522bcfbe108fd7f9b36e91bfca