how to make article template only available for specific knowledge base?

Nawal Kishor S2
Tera Guru

Hi Experts,

 

Can we make a article template only for the specific knowledge base, I have added the article template under knowledge base but it also allow me to select from other knowledge bases when i'm try to create new article.

 

Please let me know if there is anything about this.

 

Thanks !!!!

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Nawal Kishor S2 

 

https://www.servicenow.com/community/knowledge-managers/assign-article-template-to-a-specific-knowle...

 

AGLearnNGrow_0-1740656667546.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Nawal Kishor S2 

 

https://www.servicenow.com/community/knowledge-managers/assign-article-template-to-a-specific-knowle...

 

AGLearnNGrow_0-1740656667546.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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But it still showing for other knowledge bases, please review the attach file

Have you done changs ? clear cache.do

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Nawal

Have you added the templates to other knowledge base articles? There should be templates assigned to a knowledge base otherwise it would list all templates.


Should my response be helpful, kindly mark it as correct and close the thread to facilitate future reference for others.


Best regards,
Medi


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