User Activity
12-03-2025
Hi Experts,I have a requirement on virtual agent-I want to add a new prompt for the user when no agent accepts the chat or when the chat times out. The user should receive the following message: “Raise an IT ticket?” ...
11-25-2025
Hi experts, I have a requirement to add custom filters on OOB Knowledge management overview dashboard like- knowledge base and category but it's showing filters not applied -please refer screenshot- I also tried to create custom dashboard in analyti...
10-27-2025
Hi All,I want show some Request in the reports but it returning NULL values, when I checked it in background script its working fine.script include is client callable and all application scope. Code- getRequests: function() { return '21...
09-03-2025
Hi all, In Virtual agent - now assit- if you type " I want to order new laptop" it will brings some catalog item and ask to "start request". Once you click on the start request it will show like this- can anyone tell me where to add custom option her...
Hi Experts, Hope you all doing well!!! I have a requirement to show the incident that is going to expire by its event end date, i tried lots of thing but the outcome is not expected, please review the below screenshot and let me know if that is possi...
