How to make Articles with 'Pending retirement' status visible to knowledge users at the Portal level

Fosii1 · ‎01-22-2019

I search the forum and the only solution i saw is on this link and about 3years old

https://community.servicenow.com/community?id=community_question&sys_id=07000721db98dbc01dcaf3231f961924

I dont want to go this route. Is there any other alternative ?

Thanks

Phil

Allen Andreas · ‎01-22-2019

Hi,

Not fully sure if this is what you're asking, but the search source for Knowledge for the Portal is only set to look at "Published" for the workflow state, so you should be able to add a simple "OR" query to get it working how you want:

Service Portal > Search Sources > Knowledge, look for this:

can change out line 5 with:

kb.addEncodedQuery('workflow_state=published^ORworkflow_state=pending_retirement');

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View solution in original post

Patrick Boutet · ‎04-17-2019

Another solution is described in https://hi.service-now.com/kb_view.do?sysparm_article=KB0746155

andrew_e · ‎08-02-2019

This is a better solution. Requires no modification to code. Anytime you can use a sys property you should.

Manal AQUIL · ‎10-28-2022

Better OOB Solution.