How to make attachment mandatory for catalog item on the basis of a varibale value?

ads · ‎01-25-2023

Hi All,

I have a select box type varibale called Request required, If the varibale value is Manage documnet,then the Add attachment will be mandatory with a message, I have ceated a onsubmit client script with the below script, I am able to show the message, but not the able to make attachment mandatory,

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

if((g_form.getValue('request_required') == 'Manage document') && this.document.getElementsByClassName('get-attachment').length == 0) {
g_form.addErrorMessage(getMessage('attachment_is_mandatory'));

return false;

}
}

Can anyone help me out on this.

@Ankur Bawiskar

Ankur Bawiskar · ‎01-25-2023

@ads

I created blog few years ago; check that and enhance it further

Verify Mandatory Attachments Count on Catalog Item

ensure you use correct choice value for Manage document

function onSubmit() {
	//Type appropriate comment here, and begin script below

	var countRequired = 1;
	if(g_form.getValue('request_required') == 'Manage document'){
		if(window == null){
			// portal
			if(this.document.getElementsByClassName('get-attachment').length != countRequired) {
				g_form.addErrorMessage(getMessage('attachment_is_mandatory'));
				return false;
			}
		}
		else{
			// native view
			var length = $j("li.attachment_list_items").find("span").length;
			if(length != countRequired){
				g_form.addErrorMessage(getMessage('attachment_is_mandatory'));
				return false;
			}
		}
	}
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎01-30-2023

@ads

the script should work the same irrespective of any user due to role etc there should not be an issue

share your latest script and screenshots

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Rahuldoon · ‎03-06-2024

Hi Ankur,

Is there a way we can restrict the size of attachments for a catalog item on portal. So users would not be able to submit the record.

Regards,

Rahul

ads · ‎01-30-2023

@Ankur Bawiskar - Hi, Apologies, this one is working, I got issues with the below post's question.

https://www.servicenow.com/community/itsm-forum/how-to-create-the-advance-user-criteria/m-p/2447885#...