How to make attachments mandatory on Service Portal Catalog Item?

MBarrott
Mega Sage

Looked up various methods to get this working (script includes, Catalog Client Scripts, UI Scripts) etc but have not found anything that currently works. 

 

Is there a simple solution to make sure that attachments are mandatory for a specific Catalog Item?

 

I followed the steps in this KB but it returned no results: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743672

 

I did notice an info message stating "

This catalog client script is not VA supported due to the presence of the following variables in the script: document.getElementById, getSCAttachmentCount"

 

 

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Brad Bowman
Kilo Patron
Kilo Patron

BradBowman_0-1721161217440.png

 

Thank you, @Brad Bowman ! I'm honestly mad I overlooked such a simple adjustment.