How to make bold only selected words in email script template.print

Nisha30
Kilo Sage

Hello Experts,

I am trying to make text bold it is working but what I am looking for is I want only service to be bold but instead it is giving me whole print as bold. Any suggestions how do i rectify it

In email script using this

 

template.print("Here is the Service"+<strong>+"\""+item.service+"\""+</strong>);

 

Result : I am getting the whole sentense as bold starting from "Here is the Service............"

Just want to make item.service result as BOLD.

 

Thanks

 

 

1 ACCEPTED SOLUTION

Hi @Nisha30 ,

 

I have tried the below in PDI and it is working as expected:

Notification Email Script:

Name: testNotifScript

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    template.print("Here is the Service" + "\""+'<b>' + current.caller_id.getDisplayValue() + '</b>');

})(current, template, email, email_action, event);

 

Email Notification:

------------------------

 

SN_Learn_1-1718124667077.png

 

 Notification Output:

-----------------------------

 

SN_Learn_0-1718124639618.png

Could you please share the whole notification script and the output please?

 

Please Mark My Response as Correct/Helpful based on Impact

----------------------------------------------------------------
Mark this as Helpful / Accept the Solution if this helps.

View solution in original post

6 REPLIES 6

Hi @Nisha30 ,

 

I have tried the below in PDI and it is working as expected:

Notification Email Script:

Name: testNotifScript

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    template.print("Here is the Service" + "\""+'<b>' + current.caller_id.getDisplayValue() + '</b>');

})(current, template, email, email_action, event);

 

Email Notification:

------------------------

 

SN_Learn_1-1718124667077.png

 

 Notification Output:

-----------------------------

 

SN_Learn_0-1718124639618.png

Could you please share the whole notification script and the output please?

 

Please Mark My Response as Correct/Helpful based on Impact

----------------------------------------------------------------
Mark this as Helpful / Accept the Solution if this helps.

Thankyou all for instant assistance.

What I did was created a completely new notification and email script with above code. It is working now not sure for the existing one what was wrong