How to make catalog item "favorite" on the portal form

[Fredy Voke]

Hi,

Is there a way to make some catalog items "favorites" among the list of catalog items on the portal form, that way it would save end users the stress of having to navigate to it every time they want to make a request ither through Incident or catalog item.

Thanks for your help.

[Mark Roethof]

Hi there,

This is out-of-the-box functionality in Employee Center.

Are you on Employee Center or Service Portal? Or is this about something else?

[Sid_Takali]

HI @Fredy Voke Refer this article https://www.servicenow.com/community/developer-articles/how-to-create-favorites-in-service-portal/ta... 

[Fredy Voke]

Hi Siddharam,

Sorry for the delay response, many thanks for your assistance. I will take a look at it as advised.

[Mark Roethof · Accepted solution]

For Service Portal, out-of-the-box Favorites is turned off. Though you can turn it on. On the Portal record set field "Enable Favorites" to true (do this from the List Layout).